CUSTOMER SERVICE COURSE NAME:CUSTOMER SERVICE COURSE REQUIREMENTS: Computer and Internet. ENTRY LEVEL: All levels, basic numeracy and literacy. MINIMUM TIME: 2 Hours + PASS RATE: Required 80%, unlimited re-take. EXAM TYPE: Online QUIZ, True/False and Match. CERTIFICATE: Instant download on completion. The training course has a great impact on employee motivation and morale, which leads […]
LAY-COUNSELLING COURSE CONTENT FUNCTIONS AND LIMITS OF THE COUNSELLOR. CONCEPTS OF COUNSELLING QUALITIES AND SKILLS OF A COUNSELLOR AIMS AND ELEMENTS OF A COUNSELLOR MODULES OF COUNSELLING LEGAL AND ETHICAL REQUIREMENTS OF A COUNSELLER COUNSELLING ENVIRONMENT STRUCTURED ENVIRONMENT THE ENVIRONMENT PRINCIPALS AND PROCESSES ACCEPTED PRINCIPALS AND ATTITUDE PREPARE FOR COUNSELLING CONDUCT THE COUNSELLING SESSION ATTITUDES […]
ANTI-MONEY LAUNDERING This Anti- Money Laundering and Counter Financing of Terrorism course seeks to equip participants with knowledge pertaining to regulatory and structural requirements needed to comply with Anti-Money Laundering/Counter Financing of Terrorism requirements. CONTENT INTRODUCTION TO MONEY LAUNDERING MONEY LAUNDERING HISTORY KEY TAKEAWAYS MONEY LAUNDERING A MASSIVE PROBLEM REGULATION REQUIREMENTS ANTI-MONEY LAUNDERING LEGISLATION AND […]
EMAIL CYBER SECURITY Online cybersecurity training is to help employees to protect themselves and the company against cyber attacks and threats. Training empowers employees with an up-to-date know-how on how to recognize and mitigate a cyber-threat. By making employees able to identify and eliminate cyber threats, you are strengthening the most vulnerable link in the […]
